{"id":106,"date":"2025-06-11T04:02:08","date_gmt":"2025-06-11T04:02:08","guid":{"rendered":"https:\/\/staging.jimstrees.com.au\/?page_id=106"},"modified":"2025-07-08T05:14:13","modified_gmt":"2025-07-08T05:14:13","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/jimstrees.com.au\/about-jims\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<style>@media only screen and (min-width:0) { #block-89332d2f624775168774929eb90e059f{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:0;padding-bottom:0;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#00225f;background-size:cover;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:inherit;width:unset;z-index:initial;}\n#block-89332d2f624775168774929eb90e059f > 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*{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:0;margin-top:-0;padding-bottom:0;margin-bottom:-0;}\n}\n@media only screen and (min-width:1000px) { #block-89332d2f624775168774929eb90e059f{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:0;padding-bottom:0;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#00225f;background-size:cover;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:inherit;width:unset;z-index:initial;}\n#block-89332d2f624775168774929eb90e059f > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:0;margin-top:-0;padding-bottom:0;margin-bottom:-0;}\n}\n#block-89332d2f624775168774929eb90e059f:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:0;margin-top:-0;padding-bottom:0;margin-bottom:-0;}\n}\n#block-89332d2f624775168774929eb90e059f:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:0;margin-top:-0;padding-bottom:0;margin-bottom:-0;}\n}\n<\/style><div  class=\"common-base\" id=\"block-89332d2f624775168774929eb90e059f\"><input class='common-animations-input hidden' type='hidden' value='[]' \/>\n<div class=\"block-wrapper\">\n    <div class=\"jims-section jims-trees-hero jims-section undefined frontend jims-section-89332d2f624775168774929eb90e059f\" data-bgType=\"image\"\n         style=\"\n                 max-width:unset;\n                 padding: 0px;\n                 \">\n        <div\n                style=\"background-color: none; padding-top: 0px; padding-bottom:  0px; \"\n                class=\"jims-section-container-wrap jims-container-fluid\"\n        >\n                                        <img decoding=\"async\"\n                    class=\"background-media image section-image-\" src=\"https:\/\/jimstrees.com.au\/wp-content\/uploads\/2025\/06\/freepik__enhance__43894.jpeg\"\n                    alt=\"\"\n                    data-image-parallax-class=\"section-image-\"\n                    data-image-parallax-active=\"false\"\n                    data-image-parallax-direction=\"vertical\"\n                    data-image-parallax-inverse=\"\"\n                    data-image-parallax-speed=\"0.3\"\n                    style=\"object-position: 48% 38%;\" \/>\n                            <div class=\"bg-overlay\" style=\"background-color: #00000061\"><\/div>\n            <div class=\"jims-section__content jims-container\"\n                 style=\"max-width:1200px;\"\n            >\n                \n<div>\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer jims-trees-hero-spacer-top\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column jims-glass-effect-bg has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#ffffff3d;border-width:1px;border-radius:20px;padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-color has-text-color has-link-color wp-elements-53618b02235b6fa658646a80359b3d92\" style=\"font-size:clamp(26.944px, 1.684rem + ((1vw - 3.2px) * 1.191), 46px);text-transform:uppercase\">CUSTOMER SERVICE<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"jims-block-buttons  frontend jims-block-buttons-6448e27cfa9b61011c5ee7125067fb6a end valign-center jims-block-buttons-front\" style=\"gap:25px\">\n        \n<style>@media only screen and (min-width:0) { #block-efd5ac259b1ebbf25d2f31156da3f830{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0px;padding-top:12px;padding-bottom:12px;padding-left:26px;padding-right:26px;border-radius:100px;box-shadow:none;border-top: none 0px;border-bottom: none 0px;border-left: none 0px;border-right: none 0px;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#d8a404;background-size:auto;color:#ffffff;font-family:inherit;font-size:16px;font-weight:bold;text-transform:none;display:inherit;width:unset;height:unset;z-index:initial;}\n#block-efd5ac259b1ebbf25d2f31156da3f830 > 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#block-efd5ac259b1ebbf25d2f31156da3f830{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0px;padding-top:12px;padding-bottom:12px;padding-left:26px;padding-right:26px;border-radius:100px;box-shadow:none;border-top: none 0px;border-bottom: none 0px;border-left: none 0px;border-right: none 0px;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#d8a404;background-size:auto;color:#ffffff;font-family:inherit;font-size:16px;font-weight:bold;text-transform:none;display:inherit;width:unset;height:unset;z-index:initial;}\n#block-efd5ac259b1ebbf25d2f31156da3f830 > *{padding-left:26px;margin-left:-26px;padding-right:26px;margin-right:-26px;padding-top:12px;margin-top:-12px;padding-bottom:12px;margin-bottom:-12px;}\n}\n#block-efd5ac259b1ebbf25d2f31156da3f830:hover > *{padding-left:26px;margin-left:-26px;padding-right:26px;margin-right:-26px;padding-top:12px;margin-top:-12px;padding-bottom:12px;margin-bottom:-12px;}\n}\n#block-efd5ac259b1ebbf25d2f31156da3f830:active > *{padding-left:26px;margin-left:-26px;padding-right:26px;margin-right:-26px;padding-top:12px;margin-top:-12px;padding-bottom:12px;margin-bottom:-12px;}\n}\n<\/style><div  class=\"common-base\" id=\"block-efd5ac259b1ebbf25d2f31156da3f830\"><input class='common-animations-input hidden' type='hidden' value='[]' \/>\n<div class=\"jims-block-button jims-trees-button-animation frontend jims-block-button-efd5ac259b1ebbf25d2f31156da3f830 left\" style=\"--gap:5px\">\n\n            <a style='' href=\"#jims\"  >\n            Request Quote<i class=\"fa-svg is-fa-arrow-right\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><!--! Font Awesome Free 6.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z\"\/><\/svg><\/i>        <\/a>\n    \n<\/div>\n<\/div>\n    <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n            <\/div>\n                    <\/div>\n\n    <\/div>\n<\/div>\n<\/div>\n\n<style>@media only screen and (min-width:0) { #block-c7c5d6ed43a0989d3e0399018e91020c{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:none;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c7c5d6ed43a0989d3e0399018e91020c > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:767px) { #block-c7c5d6ed43a0989d3e0399018e91020c{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:none;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c7c5d6ed43a0989d3e0399018e91020c > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:1000px) { #block-c7c5d6ed43a0989d3e0399018e91020c{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:none;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c7c5d6ed43a0989d3e0399018e91020c > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c7c5d6ed43a0989d3e0399018e91020c:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n<\/style><div  class=\"common-base\" id=\"block-c7c5d6ed43a0989d3e0399018e91020c\"><input class='common-animations-input hidden' type='hidden' value='[]' \/>\n<div class=\"block-wrapper\">\n    <div class=\"jims-section  frontend jims-section-c7c5d6ed43a0989d3e0399018e91020c\" data-bgType=\"color\"\n         style=\"\n                 max-width:unset;\n                 padding: 0px;\n                 \">\n        <div\n                style=\"background-color: ; padding-top: 0px; padding-bottom:  0px; \"\n                class=\"jims-section-container-wrap jims-container-fluid\"\n        >\n                                    <div class=\"bg-overlay\" style=\"background-color: none\"><\/div>\n            <div class=\"jims-section__content jims-container\"\n                 style=\"max-width:1200px;\"\n            >\n                \n<div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-56ca3925 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-bottom:60px;flex-basis:50%\">\n<h2 class=\"wp-block-heading has-custom-trees-color-color has-text-color has-link-color wp-elements-c28b2388d6137e4624f25e33d1428f7d\" style=\"margin-top:0px;font-size:clamp(23.043px, 1.44rem + ((1vw - 3.2px) * 0.935), 38px);\">Trust &amp; Quality<\/h2>\n\n\n\n<p>The secret to our success is putting customer service above all else. Treating customers with respect, listening to their needs and doing everything we can to help them with those needs is the foundation of our business. Only through this process of delivering high quality results with friendly service have we been able to build the trust of the community. It is this trust that has resulted in our ever-growing list of returning customers.&nbsp;<\/p>\n\n\n\n<p>There are no shortcuts to delivering a quality service and earning the trust of our customers. They take hard work, training, experience and listening to the needs and feedback of our customers. Every new job is an opportunity to prove the quality of our service and to earn the trust of another member of the public. Every returning customer is a chance for us to improve on our record. This is our core mission and the simple reason that we are the best tree service company in Australia.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Jim&#039;s Group - How to give great customer service. Advice from founder Jim Penman\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/MA8Gmlug_rc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div>\n            <\/div>\n                    <\/div>\n\n    <\/div>\n<\/div>\n<\/div>\n\n<style>@media only screen and (min-width:0) { #block-2950a4121004fd92e5457a9f608e3c97{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#f4f4f4;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-2950a4121004fd92e5457a9f608e3c97 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:767px) { #block-2950a4121004fd92e5457a9f608e3c97{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#f4f4f4;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-2950a4121004fd92e5457a9f608e3c97 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:1000px) { #block-2950a4121004fd92e5457a9f608e3c97{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#f4f4f4;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-2950a4121004fd92e5457a9f608e3c97 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-2950a4121004fd92e5457a9f608e3c97:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n<\/style><div  class=\"common-base\" id=\"block-2950a4121004fd92e5457a9f608e3c97\"><input class='common-animations-input hidden' type='hidden' value='[]' \/>\n<div class=\"block-wrapper\">\n    <div class=\"jims-section  frontend jims-section-2950a4121004fd92e5457a9f608e3c97\" data-bgType=\"color\"\n         style=\"\n                 max-width:unset;\n                 padding: 0px;\n                 \">\n        <div\n                style=\"background-color: ; padding-top: 0px; padding-bottom:  0px; \"\n                class=\"jims-section-container-wrap jims-container-fluid\"\n        >\n                                    <div class=\"bg-overlay\" style=\"background-color: none\"><\/div>\n            <div class=\"jims-section__content jims-container\"\n                 style=\"max-width:1200px;\"\n            >\n                \n<div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-56ca3925 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-bottom:60px;flex-basis:100%\">\n<h2 class=\"wp-block-heading has-custom-trees-color-color has-text-color has-link-color wp-elements-5b2742029afd7b268e2762e205032534\" style=\"margin-top:0px;font-size:clamp(23.043px, 1.44rem + ((1vw - 3.2px) * 0.935), 38px);\">Our Values<\/h2>\n\n\n\n<p>While customer service remains our top priority, we believe in a set of values that is in line with providing the highest quality service to the community. Our values include:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Safety<\/h4>\n\n\n\n<p>The safety of our customers, our team and the public are always our number 1 concern. That\u2019s why our crews have the best safety training in the industry and are kept up to date with best industry practices. In addition, we start every job with a safety assessment and ensure no one can come into hazardous zones during the process of our work. Our teams are also equipped with the best industry safety equipment to ensure they are protected against the dangers of the job.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Professionalism<\/h4>\n\n\n\n<p>While our teams are made up of local members of your community, we also believe in upholding a high standard of professionalism. Everything from the first phone call, to the onsite quote and work is done with the highest standards. We believe in treating everyone with respect and upholding the integrity of our brand.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Sustainability<\/h4>\n\n\n\n<p>We don\u2019t just cut down trees, we maintain them, nurture them and have great respect for the environment. The work we do is in line with all Australian pruning standards of sustainability. When we remove a tree, we ensure that it is done with the least impact to the surrounding environment to ensure the preservation of the ecosystem. Our Arborists are highly trained and qualified in horticultural fields, so their advice is always given to best protect the delicate balance of the local ecosystem.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Honesty<\/h4>\n\n\n\n<p>The horticultural advice that we give and the quotes that we provide are always done in an honest and upfront manner. We don\u2019t believe in hidden fees and ambiguity when it comes to dealing with our customers. Honesty and integrity are central values of the Jim\u2019s brand.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What To Expect From Our Service<\/h4>\n\n\n\n<p>When you employ the services of Jim\u2019s Tree &amp; Stump Removal, there are a number of things that you can expect. High quality tree service and great customer service are key objectives of every job. This includes our franchisees turning up on time, because we respect your time. You can also expect a high standard of professionalism, which includes wearing a full uniform, being prepared for the job and treating everyone with respect.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The Jim\u2019s Difference<\/h4>\n\n\n\n<p>We are an international franchise network made up of local business owners. This means that we combine the resources and tools of a global brand, with the customer service and treatment of local teams. We believe that this is the difference in Jim\u2019s and the reason we can provide you with the best customer experience. To try out the Jim\u2019s difference today, give us a call on <a href=\"tel:131546\">131546<\/a> or fill out an online quote form on our website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n            <\/div>\n                    <\/div>\n\n    <\/div>\n<\/div>\n<\/div>\n\n<style>@media only screen and (min-width:0) { #block-c974e1dcf515e193df115df67cf6b1e7{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#d8a404;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c974e1dcf515e193df115df67cf6b1e7 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:767px) { #block-c974e1dcf515e193df115df67cf6b1e7{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#d8a404;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c974e1dcf515e193df115df67cf6b1e7 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n@media only screen and (min-width:1000px) { #block-c974e1dcf515e193df115df67cf6b1e7{margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;padding-top:60px;padding-bottom:0px;padding-left:0;padding-right:0;border-radius:0;box-shadow:none;border-top:0;border-bottom:0;border-left:0;border-right:0;position:relative;top:unset;bottom:unset;left:unset;right:unset;background:#d8a404;background-size:auto;color:unset;font-family:inherit;font-size:inheritpx;font-weight:normal;text-transform:none;display:;width:;height:unset;z-index:initial;letter-spacing:unset;text-align:unset;}\n#block-c974e1dcf515e193df115df67cf6b1e7 > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:hover > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n#block-c974e1dcf515e193df115df67cf6b1e7:active > *{padding-left:0;margin-left:-0;padding-right:0;margin-right:-0;padding-top:60px;margin-top:-60px;padding-bottom:0px;margin-bottom:-0px;}\n}\n<\/style><div  class=\"common-base\" id=\"block-c974e1dcf515e193df115df67cf6b1e7\"><input class='common-animations-input hidden' type='hidden' value='[]' \/>\n<div class=\"block-wrapper\">\n    <div class=\"jims-section  frontend jims-section-c974e1dcf515e193df115df67cf6b1e7\" data-bgType=\"color\"\n         style=\"\n                 max-width:unset;\n                 padding: 0px;\n                 \">\n        <div\n                style=\"background-color: ; padding-top: 0px; padding-bottom:  0px; \"\n                class=\"jims-section-container-wrap jims-container-fluid\"\n        >\n                                    <div class=\"bg-overlay\" style=\"background-color: none\"><\/div>\n            <div class=\"jims-section__content jims-container\"\n                 style=\"max-width:1200px;\"\n            >\n                \n<div>\n<h1 class=\"wp-block-heading has-text-align-left penman-font has-heading-color has-text-color\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;font-size:clamp(24.034px, 1.502rem + ((1vw - 3.2px) * 0.998), 40px);\">What Our Clients Say<\/h1>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column jims-glass-effect-bg-normal has-border-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#ffffff2e;border-width:1px;border-radius:20px;background-color:#ffffffc7;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"228\" height=\"52\" loading=\"lazy\" src=\"https:\/\/jimstrees.com.au\/wp-content\/uploads\/2025\/06\/stars-1-1.png\" alt=\"\" class=\"wp-image-231\" style=\"width:125px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-dark-color has-text-color has-link-color wp-elements-184466addb7c6055845e7223d72c1654\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.125), 16px);font-style:italic;font-weight:400\">AK Glass and windows subcontractors got sent out to us through jims. Friendly guy, quick turnaround and great quality<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-74ec8d00ed732dfd83592a83bad65c84\" style=\"color:#00215e;font-size:14px\">&#8211; Sam H<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column jims-glass-effect-bg-normal has-border-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#ffffff2e;border-width:1px;border-radius:20px;background-color:#ffffffc7;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"228\" height=\"52\" loading=\"lazy\" src=\"https:\/\/jimstrees.com.au\/wp-content\/uploads\/2025\/06\/stars-1-1.png\" alt=\"\" class=\"wp-image-231\" style=\"width:125px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-dark-color has-text-color has-link-color wp-elements-2987b929f5e658ae1f692e9bd8329efb\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.125), 16px);font-style:italic;font-weight:400\">Dog door in glass \u2014 Excellent work and care of window frame Really nice Guy who installed our doggy door.\u2026<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-1d853bfd761fa73ed1f5e8c49a8cdeb3\" style=\"color:#00215e;font-size:14px\">&#8211; Judith<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column jims-glass-effect-bg-normal has-border-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#ffffff2e;border-width:1px;border-radius:20px;background-color:#ffffffc7;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"228\" height=\"52\" loading=\"lazy\" src=\"https:\/\/jimstrees.com.au\/wp-content\/uploads\/2025\/06\/stars-1-1.png\" alt=\"\" class=\"wp-image-231\" style=\"width:125px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-dark-color has-text-color has-link-color wp-elements-9490fcbd23e56ee662a2d703c1dd34f7\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.125), 16px);font-style:italic;font-weight:400\">Window Repair \u2014 The repair to my window was done promptly and efficiently.\u2026<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7090bf816bb301c8a2d7130f0f549dbe\" style=\"color:#00215e;font-size:14px\">&#8211; John<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-heading-color has-text-color has-link-color wp-elements-eb5812b8092a55083307212654be7a09\"> Read more reviews at:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.productreview.com.au\/listings\/jim-s-professional-painting\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/jimspainting.com.au\/wp-content\/uploads\/2024\/03\/productreview-1-1030x170.png\" alt=\"\" class=\"wp-image-6723\" style=\"width:206px;height:auto\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n            <\/div>\n                    <\/div>\n\n    <\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":36,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-106","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service - Jim&#039;s Trees<\/title>\n<meta name=\"description\" content=\"CUSTOMER SERVICE Trust &amp; Quality The secret to our success is putting customer service above all else. 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